I detect an odor on my new cutting board. Is this a chemical?
It is normal for a board and more noticeable on a newly washed board to have a unique bamboo fragrance. What you smell is the natural smell of bamboo.
Are any chemicals used to grow the bamboo?
All our bamboo is grown organically without the use of any pesticides, fertilizer, chemicals or even any artificial irrigation. Bamboo is harvested without killing the plant. The root system is left in place to begin again with renewed growth. Thus no erosion and no need for artificially irrigated rhizomes to be planted. Note also that our bamboo is not the type of bamboo which is consumed by giant pandas, thus our bamboo is "Panda-safe".
Where can I get the pads for the feet of the big boards?
You must order from us and we will mail to you
How big/tall are the feet on the Big or Lil Kahuna?
The Feet are 3/4 inch tall.
Did the hole change on the Idaho board?
This was a rolling-change on this item only. The hole was re-located to allow the board to hang in the correct orientation. Due to the shape of the board, the hole had to be placed in an awkward location, and the decision was made to make a keyhole in the back, so there would not be a hole in the front of the board which would negatively affect the appearance of the front of the board.
Re-surfacing Burns:
The only solution that I know will remove the burn marks is to sand the board down past the burn. Of course, this is only practical if the burn is not too deep. Unless you have a sander, this could be hard work. I would start with 100 to 120 grit sandpaper to remove the burn, and then transition to 220 grit to make the surface smooth. Always sand with the direction of the grain. Then oil with mineral oil. On the brighter side, if this doesn't work or is impractical, consider the burns as part of the "patina" of a well-used board, a story-board of use by your family!
How is the bamboo treated when made? What is the process?
Bamboo is split and then boiled and/or heated with steam before getting glued into boards. A longer heat/steam process is what creates the caramelized color in the dark boards. There are no colors added. After the boards are made, mineral oil is applied.
Are any dyes or stains used on your cutting boards?
Bamboo is split and then boiled and/or heated with steam before getting glued into boards. A longer heat/steam process is what creates the caramelized color in the dark boards. There are no colors added. After the boards are made, mineral oil is applied.
Why could there be mold on my dish rack?
Mold can grow on any organic surface in a damp environment. Our dish racks have a protective finish, but over time the finish does not provide as much protection as it does when it is new. Mold on the dish racks happens when the dish racks are kept wet for extended periods of time. It is recommended that bamboo or wooden dish racks are dried between use (do not leave sitting in a wet drain board), and do not store in a damp location (under the sink). I found a site online which offers some advice and solutions regarding removing mold. It appears to be directed toward wooden cutting boards, but it would apply just as well for dish racks.
What glue do you use?
We use only food-safe glues
Are there animal products in the glue?
No
What kind of glue is used for Eco Dish rack?
Screws and food safe adhesive hold it together.